Finding ambition in a contact centre
At Armatis-lc, you’re in for a surprise
Enjoying yourself in a contact centre
At Armatis-lc, you’re in for a surprise
Finding freedom in a contact centre
At Armatis-lc, you’re in for a surprise
Armatis-lc undertakes to collect and process your Personal Data on our websites in compliance with the regulations in force and the General Data Protection Regulation (GDPR).
About the GDPR
In April 2016 the European Union adopted a new legal framework, the General Data Protection Regulation (GDPR). The General Data Protection Regulation, which will be fully applicable throughout the European Union in May 2018, is the most comprehensive and progressive piece of data protection legislation in the world.
A few definitions…
Transparency and trust begins by defining in simple terms a few key words for understanding this Policy.
What is personal data?
This is any information that can directly or indirectly identify a natural person, such as their name, postal address, telephone number, e-mail or IP address, etc.
What is sensitive data?
Sensitive data is a type of personal data relating to information on a person’s health, racial or ethnic origin, political opinion, religious beliefs or sexuality.
What personal data processing?
This is any operation involving personal data, regardless of the process used, such as recording, organising, retaining or modifying it, matching it with other data, or transmitting it.
What is the purpose of data processing?
This refers to the purpose for which the data will be used.
What are the rights of individuals?
This refers to a person’s rights of information, access to and rectification or erasure of personal data, and the right to data portability.
What is a Cookie?
A "cookie" is a file of limited size, generally consisting of letters and numbers, sent by the Internet server to the cookie file of the browser located on your computer’s hard disk.
Who is a DPO?
A Data Protection Officer (DPO) is the person responsible within a company for implementing compliance with the European regulation on data protection.
What is an IP address?
An IP address is a unique number that identifies a computer terminal connected to the Internet. These numbers are usually assigned by geographical group. An IP address can therefore often identify the geographical position of the device connected to the Internet.
About the collection of Personal Data...
In general, you may browse our websites without providing any personal data. However, our sites may contain forms (contact, recruiting, etc.) containing fields for collecting personal data.
This data will only be collected if you provide it willingly, and our forms, which only collect the data that is strictly necessary for processing purposes, will contain:
- The identity of the Data Processing Officer;
- The reasons for which the data is collected, the recipients of the data, and the data retention methods;
- Clear and precise consent when necessary;
- How you can exercise your rights with respect to your personal data;
- The supervisory authority’s contact information.
We do not collect Sensitive Data via the forms on our websites. However, you may voluntarily provide us with such information by means of an attachment (CV, cover letter, etc.). In that case, you are expressly consenting to the use of your Personal Data as described in this Policy.
Armatis-lc, its subsidiaries and partners are the only recipients of the data collected through our websites.
Armatis-lc informs you, in accordance with the current regulations on the protection of personal data incorporating the General Regulations on Data Protection (GDPR) and the Data Protection Act No. 78-17 of 6 January 1978, of the conditions under which your personal data is processed.
|Reasons for processing the data||Data processing principles||Recipients of the data|
|Recruiting||Legitimate interest in evaluating the candidate's ability to do the job for which he/she is applying||The human resources/recruitment staff of the Armatis-lc group companies and partners working in specific fields|
|Surveys, polls and statistics to better assess the quality of its services and anticipate customer needs||Genuine interest in evaluating and anticipating its customers’ needs and their satisfaction||All of the Armatis-lc group companies|
|To analyse and optimise the site||Legitimate interest in improving the site’s features||All Armatis-lc group companies and some partners working in specific fields|
|To contact the User and respond to his/her requests||Prior consent to be requested via a form||All of the Armatis-lc group companies|
About Personal Data Retention...
We make every effort to process your Personal Data in accordance with the purposes for which it will be used. As such, we retain Personal Data according to the nature of the data collected and the reasons for which it is collected.
The main role of cookies is to facilitate your browsing on a website by remembering things such as your user preferences, or for the purpose of improving the user experience. These cookies can then be stored on your computer to identify your computer.
Our websites use two types of cookies:
- Internal cookies
These cookies are essential for you to be able to browse our website and take full advantage of its features, such as accessing certain secure web pages. Without these cookies, some services you request cannot be provided.
- Audience statistics cookies
In order to continually develop and adapt our sites to meet the demands of visitors, we measure the number of visits, the number of page views, and visitors’ activities on our sites and how frequently they return.
Our websites use the GoogleAnalytics statistical tool.
We also collect your IP address to determine the city from which you are connecting.
- Behavioural advertising cookies
Advertisers may collect data about your Internet browsing habits and use it to push targeted ads (a process also known as “behavioural advertising”).
You can prevent the companies listed by TrustArc below Industry Resources - US”, Industry Resources - Canada”, Industry Resources - EU”from displaying targeted ads in your browser by opting out. This feature only blocks targeted ads. You may continue to receive generic (non-targeted) ads from these companies after opting out.
You can accept targeted behavioural ads at any time by clearing your browser's cookies.
How to block cookies...
If you do not wish to receive cookies from our websites, you can configure your browser to block them or warn you when you receive one and ask whether you wish to accept it. You can also set your browser to disable all cookies.
To do this, you should follow the publishers’ instructions:
Armatis-lc has appointed a DPO, who can be contacted by e-mail (DPO.Service@armatis-lc.com). This person is responsible for ensuring the compliance of our data collection and processing systems, keeping the list of personal data processed and stored, and guaranteeing your rights of access, rectification and opposition.
Armatis-lc takes every precaution to preserve the security of your data. For this purpose, Armatis-lc has established a Personal Data protection policy articulated through the implementation of appropriate technical and organisational measures to ensure a level of security compatible with the risk.
Your personal data is stored in France on our own equipment and by our subcontractors located in the European Union, on secure servers accessible to a limited number of people with specific access rights to these systems.
Our websites may contain links to third-party websites. Armatis-lc cannot provide any guarantees regarding these sites, and we invite you to inform yourself about the confidentiality and security measures of such third-party websites.
In accordance with current regulations and in application of the European Regulation, you can freely exercise your right of access, rectification, deletion and portability of your personal data. You can also request to restrict the processing of your personal data or oppose such processing by contacting our Group’s DPO by e-mail at DPO.Service@armatis-lc.com. In accordance with the regulations, these requests must be accompanied by a photocopy of an identity card bearing the signature of the Person Concerned and their postal address, if necessary, for returning the data.
You also have the right to lodge a complaint with a supervisory authority. For more information concerning the exercise of your rights, see